Our clients choose to work with us when they need printing and finishing projects to be executed with sophistication, when processes or substrate selections introduce an element of complexity, or simply when they wish to collaborate with experts in the industry. Whether you are experienced with or new to these processes, we will clarify terminology, discuss which techniques are most appropriate for your job, and work with you to make sure you are comfortable with the process from beginning to end. 

REQUESTING AN ESTIMATE 

To request an estimate you can begin by completing the estimate request form found here (LINK) or for more complicated orders you can reach out to our estimators directly at info@rohnerletterpress.com. 

After completing your request you can expect to hear from us within 1-2 business days. Please note that during especially busy times it might take a bit longer to receive your quote. 

After reviewing your estimate you can approve your numbers to move your job forward or, if needed, ask questions and make any necessary changes.  

A 50% deposit is required to begin work, with the balance due upon completion of the job. 

Please note that all estimates are subject to change pending review of art (see Submitting Your Files). 

SUBMITTING YOUR FILES

Once you approve your quote and decide to move forward with your job either you or your designer will send us final print-ready files. 

We prefer Adobe Illustrator or Adobe InDesign files sent to us either packaged with all fonts or with all type outlined. We can also accept high resolution PDF’s with all type outlined as well. 

If your art has changed since you received your quote or if it was not ready during the quoting process a revision to your estimate might be required. In this scenario we would wait for a new approval before proceeding with the job. 

APPROVING YOUR PROOFS 

After your estimate has been approved and a deposit and art are received we will send PDF proofs to you for your approval.

It is imperative at this stage to proofread all copy carefully and to check the size of each piece in your job to ensure that the art and the final approved quote match. If possible, we recommend that you print your proofs out at actual size to ensure that everything is in order before going to print. 

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PRINTING 

We are typically able to complete orders within 10-12 business days of proof approval. However, at times actual shipping dates may vary based on our current workload and your project’s complexity. 

SHIPPING  

At the time we receive your deposit we will also ask you for shipping information. To ensure on-time delivery it is best, if possible, to submit all delivery addresses and instructions at that time. 

Note that delivery costs will not be included in your estimate but are added to your final invoice after the job is complete. Shipping costs are based on several factors including weight, number of packages, and shipping speed. Until the job is complete and we have all of that information we cannot provide an accurate cost.